Kesha M Ghi

Need assistance

Whoop - Need assistance
I got a SIM card but no tablet. I use the SIM card for not even a whole week and it's not working now
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Preferred solution: A tablet or a phone

Resolved
Kendall V Dmh

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Verified Reviewer

Resolved: Very patient and helpful, encouraging me to always be the same.

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Whoop - Very patient and helpful, encouraging me to always be the same.
Updated by user Feb 15, 2024

Company fixed the issue and I have been provided with product replacement.

Original review Feb 15, 2024
Great customer service and peoples skills appreciated the help. I am still waiting to se what they are able to find out because every since I had my tablet I haven't been able to use it outside of it being under wifi. The data doesn't work and now I can't hook it up to wifi.
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Pros:
  • Free service and helps
Cons:
  • Not really

Preferred solution: Nothing just find a way to use the data.

User's recommendation: Call for help

Saber C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Membership activation

Whoop - Membership activation
Whoop - Membership activation - Image 2
Whoop - Membership activation - Image 3
I have 12 months membership paid already and I did all the process but it doesnt work please I need your help asap ( as a gift from my friend)
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Preferred solution: I want to start using my whoop

Candy W Pvn

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Verified Reviewer

Returning tablet

My name is Candy Willison I had applied for the tablet but I dont. I live out in the middle of nowhere so I couldnt complete the correct address so I just left it. I received it sometime later and I did not understand I would have to give up my Internet to use it nor did I understand that it wasnt private so I want to return it. Please tell me how to do it.
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Preferred solution: The return address, please

Hope F Kjv

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Verified Reviewer

I have been trying to reach someone for 2 weeks

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I have emailed 9 times ,I have called 4 times I have a tablet form whoop connect that will not charge.I have even bought chargers to try and get it to char ge I can't speak to anyone ,they never answer I have had enough.I want my information,I am going elsewhere Down right rude. Like does anyone work at this company
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Preferred solution: A replacement tablet

Hope F Kjv

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Verified Reviewer

Cannot get anyone to get back to me

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Tablet that will not charge,and for some reason I am being ignored.I don't even care anymore I am just going with another company
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Preferred solution: A tablet

User's recommendation: Dont even bother with this company.Waste of time

atasha J

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Verified Reviewer
| map-marker Boston, Massachusetts

My tablet is saying emergency calls only no service what do I need to do

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My tablet is saying emergency calls only no service and I need to know what do I need to do to fix it
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Loss:
$11

Preferred solution: Full refund

Melissa V Pme

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Verified Reviewer

No SIM card no tablet

Hello , You guys keep sending me emails and text messages about my service but I had thrown away my SIM card because I did not think that I had any service with you guys. If I do have service with you guys then I would like to order a tablet from you guys.
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Pros:
  • Tablet is nice
Cons:
  • Getting the tablet

Preferred solution: Deliver product or service ordered

Lisa M Zih

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Verified Reviewer
| map-marker Washington, District Of Columbia

Not working

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Not working

Phone calls none made

I NEED A OHONE SERVICE the tablet is broken I cannot make any phone calls nor contact w h o o p it is screwing up my entire internet service paying an extra $60 now a month because they are building me in this tablet is a piece of shock and junk I want somebody to call me back ASAP I don't have my phone right at her phone because it was stolen then I am completely out of service because all you replied with data you told me it was an internet I want this cleaned up done I want this tablet gone I want to get my service back and give costly more money than you know what to do with

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Loss:
$200

Preferred solution: Full refund

Makinlee Xir
map-marker North Wilkesboro, North Carolina

I cant find anyone to address my issues.

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The tablet says its working. It kèeps sayin that i need to sign in. The sims card will not allow me to get online
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Anonymous
map-marker Rochester, New York

You to take 30.00 of my cable pill and it's going on the third billing cycle

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We were supposed to get $30 off our cable and like I said I am not gonna use the tablet and pay for the tablet to be used. Thats why Im asking to save the $30 on my cable bill and it was supposed to be through ACP and now its through you whoop and weve gotten nothing off our bill and like I said, where can I send back your tablet because Im not paying for minutes Thats why Im asking for help with my cable bill
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Kenneth R Mul

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Verified Reviewer

Wondering where my tablet is?

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This is a scam paid fee , no tablet 2 weeks later . called with no response by any human . called different numbers with no response
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Loss:
$11
Cons:
  • Everything imaginable

Preferred solution: Full refund

User's recommendation: Don't do it

Benita N _-1971

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Whoop - Refund
Updated by user Dec 03, 2023

Nothing as of yet!

Original review Dec 03, 2023
You said i qualified for tablet on 11/27/2023. I paid the $11.00. On 12/03/2023 i called to start the processing of shipment of tablet. Now they say they cant process it. I want a refund immediately!!!
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Loss:
$11

Preferred solution: Full refund

User's recommendation: Really read all the reviews first. Before you make a payment.

Lisa M Zih

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Verified Reviewer
| map-marker Costa Mesa, California

My tablet data is not working at all

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I cannot log on to this tablet the tablets are broken it's cracked I can't make any phone calls it has locked out me and my other phone it has been an absolute mess I have no way to get in contact with them
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Loss:
$200

Preferred solution: Full refund

Lamark Qsm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toms River, New Jersey

Did not give my consent to switch to Whoop!

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Filled out the online application and stopped prior to the billing page for 11 dollars. Did not pay nor give my consent. Now my phone and provider were cancelled WITHOUT my approval and a tablet is being sent. Tried to cancel on the phone and couldnt! Scam!! Beware!!
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Mary D Vzv

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Verified Reviewer

Return tablet

I would like to return the tablet I didn't not want it. I also would like to cancel it. Thanks I did not order a tablet I want to return it don't it at all. I made a mistake and signed up. Cancel it please.
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Preferred solution: I would like to return the tablet.

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